Section Two: The Journey: Processes and Practices
of Leadership Coaching 149
7. Building the Coaching Alliance: Illuminating the
Phenomenon of Relationship in Coaching 151
Travis Kemp
8. Coaching Programs: Moving Beyond the One-on-One 177
Lorraine Stomski, Janis Ward, and Mariangela Battista
9. Ethics in Coaching 205
Jonathan Passmore and Lance Mortimer
10. Tools and Techniques: What’s in Your Toolbox? 229
Ann M. Herd and Joyce E. A. Russell
11. E-Coaching: Accept it, It’s Here, and It’s Evolving! 285
Lisa A. Boyce and David Clutterbuck
Section Three: “Recalculating” Directions: Evaluating
the Effectiveness of Leadership
Coaching 317
12. Evaluating the Effectiveness of Coaching: A Focus on
Stakeholders, Criteria, and Data Collection Methods 319
Katherine Ely and Stephen J. Zaccaro
13. Evaluating the ROI of Coaching: Telling a Story,
Not Just Producing a Number 351
Merrill C. Anderson
14. The Coaching Impact Study™: A Case Study in
Successful Evaluation 369
Derek Steinbrenner and Barry Schlosser
15. What Clients Want: Coaching in
Organizational Context 401
Douglas Riddle and Natalie Pothier
16. New Directions: Perspective on Current and
Future Leadership Coaching Issues 431
Paul Tesluk and Jeffrey Kudisch