Perceived risk – perceived hotel quality and overall perceived value
Consumer behavior brings with it, for the consumer, concerns about risk, hence not all
their actions will be predictable a priori and some of their actions will provoke
consequences that could not be anticipated (Snoj et al., 2004; Sweeney et al., 1999). This
leads to a situation whereby it is not possible for the consumer to determine the level of
risk of a product until they have tried it, hence risk will influence their perception of the
quality of that product.
Perceived risk – perceived hotel quality and overall perceived valueConsumer behavior brings with it, for the consumer, concerns about risk, hence not alltheir actions will be predictable a priori and some of their actions will provokeconsequences that could not be anticipated (Snoj et al., 2004; Sweeney et al., 1999). Thisleads to a situation whereby it is not possible for the consumer to determine the level ofrisk of a product until they have tried it, hence risk will influence their perception of thequality of that product.
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