the whole organization is interested in following-up and improving these things.Delivery reliability and warehouse turnover have improved a lot. Quantified changes were rare, however.Most companies emphasized the changes in discussion topics.'These days we equally discuss all five topics in board meetings' (manager of a medium-sized service organization) and 'so fur we have discussed mainly growth and results,now there are new topics in the discussions'(business planner of a medium-sized production organization).