Accessibility
the likelihood and ease with which information can be recalled from Long-Term memory
Advertising wearout
too much repetition can cause consumers to actively shut out the message, evaluate it negatively, or disregard it
Analytical reasoning
most complex form of cognitive learning, individuals engage in creative thinking to restructure and recombine existing information as well as new information to form new associations and concepts
Analogical reasoning
inference process that allows consumers to use an existing knowledge base to understand a new situation or object, "using something familiar to understand something that is not"
Brand equity
the value consumers assign to a brand and beyond the characteristics of the product
Brand image
the schematic memory of a brand - tgt. mkts. interpretation ation of attributes, benefits, etc..
Brand Leverage
marketers capitalizing on brand equity by using an existing brand name for new products -- also called family branding, brand extensions or umbrella branding
classical conditioning
The process of using an established relationship between one stimulus and response (music and pleasant feelings) to bring about the learning of the same response to a different stimulus (pleasant feelings and the brand)
cognitive learning
encompasses all the mental activities as they work to solve problems or cope with situations.
concepts
abstractions of reality that capture the meaning of an item in terms of other concepts
conditioning
set of procedures that marketers can use to increase the chances that an association between two stimuli is formed or learned
elaborate activities
use of previously stored experiences, values, attitudes, beliefs, and feeling to interpret and evaluate info in working memory as well add relevant previously stored info
episodic memory
memory of a sequence of events in which a person participated, ex. events such as first date, graduation, learning to drive
semantic memeory
the basic knowledge and feeling an individual has about a concept
explicit memory
conscious recollection of an exposure event
implicit memory
non conscious retrieval of previously encountered stimuli
extinction
forgetting the message
flashbulb memory
acute memory for the circumstances surrounding a surprising and novel event
High-invovlement learning
consumer is motivated to process or learn materal
Low-involvement learning
consumer has little or no motivation to learn process or learn material
iconic rote learning
learning a concept or the asscociation between two or more concepts in the absence of conditioning
imagery
concrete sensory representations of ideas feelings and objects
Learning
any change in the content or organization of long term memory or behavior
Long Term Memory
portion of total memory dedicated to permanent information storage
Short Term Memory
portion of total memory that is active and in use
maintenance rehearsal
continual repetition of of information in order to hold it in current memory for use in problem solving or transferal to long term memory
memory interference
difficulty retrieving a specific piece of information because other related info gets in the way
modeling/vicarious learning
using imagery to to anticipate the outcome of various courses of action
operant conditioning
rewarding desirable behaviors such as brand purchases with a positive outcome that serves to reinforce behavior
perceptual mapping
technique for measuring and developing a products position
product positioning
decision by a marketer to try to achieve a defined brand image relative to competition within a market segment
product repositioning
deliberate decision to significantly alter the way a market views a product
pulsing
frequent, close together repitation of info
punishment
consequence that decreases likelihood of repeating response in future
reinforcement
anything that increases liklihoods of given response being repeated in future
retrieval failure
forgetting in terms of cognitive learning
schema
schematic memory, complex web of associations
script
memory of how action sequence should occur ex purchase during to relieve thirst
self referencing
consumers that are relating brand info to the
Accessibility the likelihood and ease with which information can be recalled from Long-Term memory Advertising wearout too much repetition can cause consumers to actively shut out the message, evaluate it negatively, or disregard it Analytical reasoning most complex form of cognitive learning, individuals engage in creative thinking to restructure and recombine existing information as well as new information to form new associations and concepts Analogical reasoning inference process that allows consumers to use an existing knowledge base to understand a new situation or object, "using something familiar to understand something that is not" Brand equity the value consumers assign to a brand and beyond the characteristics of the product Brand image the schematic memory of a brand - tgt. mkts. interpretation ation of attributes, benefits, etc.. Brand Leverage marketers capitalizing on brand equity by using an existing brand name for new products -- also called family branding, brand extensions or umbrella branding classical conditioning The process of using an established relationship between one stimulus and response (music and pleasant feelings) to bring about the learning of the same response to a different stimulus (pleasant feelings and the brand) cognitive learning encompasses all the mental activities as they work to solve problems or cope with situations. concepts abstractions of reality that capture the meaning of an item in terms of other concepts conditioning set of procedures that marketers can use to increase the chances that an association between two stimuli is formed or learned elaborate activities use of previously stored experiences, values, attitudes, beliefs, and feeling to interpret and evaluate info in working memory as well add relevant previously stored info episodic memory memory of a sequence of events in which a person participated, ex. events such as first date, graduation, learning to drive semantic memeory the basic knowledge and feeling an individual has about a concept explicit memory conscious recollection of an exposure event implicit memory non conscious retrieval of previously encountered stimuli extinction forgetting the message flashbulb memory acute memory for the circumstances surrounding a surprising and novel event High-invovlement learning consumer is motivated to process or learn materal Low-involvement learning consumer has little or no motivation to learn process or learn material iconic rote learning learning a concept or the asscociation between two or more concepts in the absence of conditioning imagery concrete sensory representations of ideas feelings and objects Learning any change in the content or organization of long term memory or behavior Long Term Memory portion of total memory dedicated to permanent information storage Short Term Memory portion of total memory that is active and in use maintenance rehearsal continual repetition of of information in order to hold it in current memory for use in problem solving or transferal to long term memory memory interference difficulty retrieving a specific piece of information because other related info gets in the way modeling/vicarious learning using imagery to to anticipate the outcome of various courses of action operant conditioning rewarding desirable behaviors such as brand purchases with a positive outcome that serves to reinforce behavior perceptual mapping technique for measuring and developing a products position product positioning decision by a marketer to try to achieve a defined brand image relative to competition within a market segment product repositioning deliberate decision to significantly alter the way a market views a product pulsing frequent, close together repitation of info punishment consequence that decreases likelihood of repeating response in future reinforcement anything that increases liklihoods of given response being repeated in future retrieval failure forgetting in terms of cognitive learning schema schematic memory, complex web of associations script memory of how action sequence should occur ex purchase during to relieve thirst self referencing consumers that are relating brand info to the
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