Jane/Malcolm,
Please see the enclosed documents and photos pertaining to a potential claim by ABB Thailand where several crates were discovered damaged.
Will you assign a surveyor to survey the damages and if so please liaise with our Nahpat. Under our contract with ABB, Agility is liability for full value of loss up to $150k and if this were exceeded up to 50% of the actual loss subject to $3m in the aggregate.
Naphat,
Can you advise whether Anek-Khun, your subcontractor had already assigned their surveyor to survey this and if so please forward to us a copy of the report if available. Anek picked up the cargo on the 17th Sep and noted one crate damage with a Survey Note. Did you enclose a copy of this Survey Note?
In the meantime, please ensure that our origin office is notified of this incident as well.