Any knowledge management system relies ultimately on the timely and accurate retrieval of appropriate facts, and self-evidently facts come in many different forms. They have different structures; they vary in terms of certainty, reliability, applicability and accessibility; they may be located within the enterprise’s own data and information management systems, in external systems and libraries, or embedded in human
expertise. Designing and building a knowledge management system involves ensuring that the right facts can be called upon to answer the question at hand, and coordinating a number of disparate resources.
Any knowledge management system relies ultimately on the timely and accurate retrieval of appropriate facts, and self-evidently facts come in many different forms. They have different structures; they vary in terms of certainty, reliability, applicability and accessibility; they may be located within the enterprise’s own data and information management systems, in external systems and libraries, or embedded in human
expertise. Designing and building a knowledge management system involves ensuring that the right facts can be called upon to answer the question at hand, and coordinating a number of disparate resources.
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