lack of government policy on using standard surveys in such providers;
• lack of rationalisation of surveys used in VET and higher education with dual sector
institutions over-surveying students;
• lack of overall strategy in institutions on effective ways to design, collect, report, and
engage students in enhancement;
• lack of performance measures and targets around student experience;
• lack of capacity in many small and medium providers to systematically measure and
enhance student experience;
• lack of accountability on academic leaders to track and monitor student experience;
• increased focus on participating in surveys to meet compliance requirement rather
than enhancement;
• lack of culture of using student voice in course development, reviews, assessments,
and improving support services;
• lack of infrastructure and resourcing in the area;
• ethical issues surrounding the collection and reporting of surveys e.g. end of
semester evaluation;
• increased focus on maximising profit, with limited progress on listening and engaging
students in feedback;