In-flight Service Objectives
The ultimate objective of in-flight service is to persuade each and every customer to travel with the same airline on next trip. In-flight service is the total experience a customer undergoes from the moment of boarding the aircraft until the time of disembarkation. In-flight service includes the serving of food and drink, and the provision of various amenities. Most importantly, in-flight service means customer contact and care. Therefore to the customers, in-flight service should mean: