The construct brief discussion provided in Section 3 are necessary,
but not sufficient, to advance our understanding of the critical success factors of ERP implementation.
Thus, the first step in constructing new multi-item measurement scales is to generate sets of items that tap into the latent constructs and permit us to accurately and reliably assess these constructs from management’ perspectives [17]. Some of the constructs involved in this research have been operationalized in previous studies and scales were available for these constructs. However,
none of the existing scales was exactly appropriate for re-application in the context of ERP implementation.