You can request a review of your penalty notice if you believe an error has been made or you wish to seek leniency because there were special circumstances which contributed to the offence.
We cannot conduct a review if we also receive a request to have the matter decided in court.
If you choose to review the matter and the outcome is not in your favour, you have 28 days to request to have the matter decided in court.
How can I request a review?
What are the possible outcomes of the review?
How can I request a review?
To request a review:
complete an Online request for review, or
fill out a Request for review of a penalty notice form (PDF) and send it to us with the documentary evidence.
We can also accept requests for review by phone based on a claim of a 10 year clear driving record or where you believe the fine has been issued to the wrong vehicle registration number. Call us on 1300 138 118 if you wish to discuss your request before submitting.
We must receive your request by the due date on the penalty reminder notice. If you have paid the fine before receiving a reminder notice, the deadline is 60 days from when you received the penalty notice. If you are unsure of the exact deadline, please contact us.
For more information about the reasons we consider and the documentary evidence needed to support your request, read the SDRO review guidelines (PDF). You can also read the Attorney General's Caution guidelines and internal review guidelines.
Note: the Request for review application will be unavailable between 11.30pm and midnight each evening due to scheduled maintenance. We apologise for any inconvenience.
What are the possible outcomes of the review?
When the review is completed you will receive written advice on the outcome, including one of the following decisions:
Penalty to stand - the offence was proven and the circumstances or issues raised did not warrant granting a caution. You must pay the fine or elect to have the matter decided in court.
Caution - the penalty notice was issued correctly and the offence occurred but due to the circumstances and evidence provided you have now been issued a caution. Payment is not required and demerit points do not apply. However, for demerit point offences the caution will be recorded on your driving history.
Cancellation - the penalty notice does not sufficiently disclose the offence or has been issued in error. You do not have to pay the fine and demerit points (if applicable) will not be recorded