Dear Customer,
With regard to the claim on Amazon, the A to Z team was refunded your payment from our balance
This means, you received the item free of charge and our account charge your payment.
We contacted A to Z team regarding this issue. In order to close the dispute, you need to do the following:
"The buyer can contact us at buyer-guarantee@amazon.com to let us know the item has been received, with authorization to recharge their account. Otherwise, please consider this claim closed