The Proposed Approach: The PMS Model
As we mentioned in the introduction, the proposed approach consists of a ‘‘general’’
PMS model for SEs—i.e., the performance dimensions that should be measured—
and a stepwise method to be used by SEs to develop their own PMS. In this section,
we present the PMS model and in the next section we discuss how to implement the
approach—i.e., the different steps and tools to create it.
In order to define the performance dimensions and build the framework, we
moved from the literature review, integrating complementary contributions.
In particular, we defined the PMS model moving from the contingency model
developed by Ebrahim and Rangan (2010) and tailoring it to SEs specificities. This
model is based on three elements: input, output, and outcome. Input refers to the
amount of resources used in performing a certain activity; output refers to the result
of a transformation process; outcome refers to the long-term impact of the output on
the external environment and impact that measure the effects on root causes,
sustaining a significant change (Keystone 2008).