3)build group rapport by encouraging learners to share ideas and help each other. Learners could, perhaps, form small groups to address certain issues and report back to the larger group. 4)Respond to learners' questions promptly. In synchronous conferencing, learners will see or hear the responses right away. In asynchronous computer conferencing, as a guideline, the instructor should post responses to questions within twenty -four hours. 5)Set the tone of the discussion. Providing sample comments is helpful for new learners to model their own comments. Keep the forum discussion on topic. Some learners might stray off topic during the discussion. If learners want to discuss another topic, create another forum where participation is voluntary. If a learner continually stay off topic the instructor should consult with the learner individually.