Thanks for buying items from us ,this is Carolyn,the manager from beyongbusiness
We even can not eat well when we see your negative feedback,
it is our fault to make you feel uncomfortable of this transaction
I heard you never receive the item
It must be our fault ,we should check again and again to avoid the problem
now since this mistake has happened ,the most important thing is how to resolve it
now the simplest method is refund you full money and you will not lose anything only we lost the item
and Secondly ,if you still need the item ,we will resend you one ,we send you the new tracking NO. and could you please change the negative feedback for us ?
looking forward to hear from you soon
Carolyn