16 Marsh Road, Wallsend
8th March, 2012
Dear Sirs,
On 4th March, I bought a Hypersonic cassette recorder, price $47.50, from the Wallsend branch of your company. On 5th March, at precisely 6.32 p.m, it broke down.
I took it back to the shop, and talked to an assistant, Mr. Delaney. Unfortunately, he was very rude, so I asked to speak to the manager, who told me that, as I did not have a receipt, the shop could not give me a new recorder.
I must say that I'm very disappointed with the service in your shop, and I would be grateful if you would send me a refund immediately.
Yours faithfully,
Anne Jones
What did Anne think about Mr. Delaney?
He was very rude.
He was very nice
He looked rude but very nice.
He looked handsome.
Record your answer