Communication
First-time attendees reported receiving a good explanation of the procedure. Comments included: “very reassuring” and “excellently explained”. Patients were also satisfied with the way nurses obtained their consent and explained aftercare.
Comparisons of nurse-led and consultant-led clinics
Patients who had previously attended consultant-led GONI clinics reported that they felt the nurse-led clinic was more efficient, with a shorter wait to be seen:
“Everything was good, especially the nurse who did the procedure. The whole system seems much better.” (Patient 71)
Appointment choice
Qualitative data reflected patient acceptance of the lack of appointment choice:
“I don’t mind not having a choice of dates.” (Patient 54)
“I’m sure I could have changed [the appointment] date if it was inconvenient.” (Patient 2)
“I was happy with the first date I was given.” (Patient 33)