Users’ desire to connect with brands on Facebook has been linked to several factors, including
social identity, self-disclosure, brand trust, satisfaction, and attachment and brand consciousness (Burns, 2010). Consumers’ motivation to participate with brands can also be driven by the desire for self-gain, rather than loyalty or appreciation. Commercial social media research has shown that users befriend brands not only to communicate their support and preferences to other users, but also to receive incentives for continued brand loyalty (Cone, 2010).