Development and involvement of people Excellent organisations recognise the increasing importance of the intellectual capital of those who comprise them and use
their knowledge to the benefit of the whole organisation
Continuous process of learning, innovation
and improvement
Excellent organisations, through benchmarking activities, must continuously learn, and gather and share the knowledge of
the people who comprise them, to maximise the learning in the whole organisation
Development of alliances Partners must work together to reach common objectives, each helping the others with their experience, resources and
knowledge