And the seat - well, it's impossible to get comfortable in any reclining position in this seat. How it ever went into production I'll never know. The lounges at Bangkok were utterly tragic - as others have written. In the small lounge that has the showers, the three toilet stalls in the men's room were totally blocked! So ugly! In the others, all totally crowded, we all wandered about looking for somewhere to perch. The food is very poor quality. Not an airline I would choose again, especially not at Business prices.