• Manages departmental expenses and budget with monthly preparation of P&L and activity reports.
• Plans and develops marketing strategies and promotion plans for the membership programme.
• Manages guest relations and client services including product and service knowledge, communication skills, and guest and client feedback.
• Represents and promotes the Hotel to all sectors in the community locally.
• Provides support and advice to the F&B Manager in meeting the F&B strategic goals.
• Conducts market research.
• Weekly briefing to sales team to highlight hotel product knowledge and performance targets.