Daniel Goleman, popularized the concept of emotional intelligence in his bestselling book entitled “Emotional Intelligence: Why It Can Matter More Than IQ” in 1995.
He described it as the ability to organize one‟s feelings and others in order to motivate and manage relationship within oneself and others. Emotional intelligence has
come to be known as an ability that can be trained or developed. Goleman divided emotional intelligence into two broad categories - personal and social competencies.
These are further broken down into four supporting competencies such as self-awareness, self-regulation, social awareness and relationship management.