The papers consist of six chapters, beginning with the above introduction. Past works that have been conducted to analyze
public transport satisfaction with various methodologies and SEM, which is mainly used in this paper, follow. The following
section describes data collection from current taxi users in Doha, Qatar as a case study. These taxi users’
characteristics and general satisfaction data are analyzed to extract the general ideas. Then a SEM is developed based on
the survey data from this study. After that, the results from the SEM are interpreted to show how latent variables influence
customer satisfaction in the taxi service. Lastly, a discussion and conclusion section summarize the findings and discuss the
implications of this study.