Three 13) Phases of Change 1. Unfreezing is the development of a need to change through problem awareness, Despite identifying the problem, a person must believe there can be an improvement before he or she is wiling to change. 2. Moving is working towards change by identifying the need to change, exploring the alternatives, defining goals and objectives, planning how to accomplish the goals and implementing the plan for change. 3. Refreezing is the integration of the change into one's personality and consequent stabilization of change. Personnel use old behaviors after change effort cease. Relate changes in neighboring systems, momentum to perpetuate the change, and structural alterations, which support the procedural change, are stabilizing factor