Thanks for contacting PayPal. We have reviewed your request and information with respect to changing account name . Unfortunately, we are unable to process your request for the following reason(s):
(1) We need more documentation from you.
In order to complete your name change request process, please provide us the following documents:
· Proof of address. A copy of a utility bill issued within 6 months, or a bank or a credit card statement issued within 6 months that shows your new name and the address listed on your PayPal account. (We don't accept P.O. box address as a valid proof of address.)
Here's how you can submit your documents to us:
Log in to your PayPal account.
Click Profile near the top of the page.
Click Personal info.
Click Change next to "Name".
Select “Personal Name Change (incorrect at signup or minor name change)” and click Continue.
Select “No” and click Continue.
Follow the instructions provided to complete the name change process.
You can choose to upload or fax these documents to us. To help protect your information, we don't accept email attachments. Once we've received the required documents, we'll review your request and get back to you within 2 business days.
We thank you for your co-operation in making PayPal the safer way to pay and get paid online.