Assessment Center simulation: A large engineering company was to run a series of Assessment Centers to assess whether high potentials were ready to move to the next level. One of the assessment instruments would be a business simulation where C-level Executives would observe the participants running a simulated company. The original simulation was suitable in terms of complexity, scenario and scope, but it was felt that the assessment task could be supported by providing a special set of reports to the assessors – reports that highlighted strengths and weaknesses and thus would indicate to the assessors areas of concern and allow them to observe whether the participants also identified these and dealt with them. This customization did not involve adding decisions, report or models. Rather it involved setting up a special reporting package, separate from the reports provided to the participants. The new reporting package provided
appropriate information to the assessors. Unlike the R & D simulation where the customization work took days, this
customization took just over an hour.