Dear Paradee,
Our packing company and the plant both have pictures showing the units were in good in condition and packaged correctly before shipment. The insurance companies will always say that it's someone else's fault and not theirs. The packing company and the plant have proof they packaged correctly. Vicki will send the pictures from both the packing company and our plants showing that the units were in good condition. It's not the first time we ship overseas (including to Australia) both of these models and no such damages have happened. Obviously, there was mishandling by the steamship line or rough waters and this is when the insurance companies jump in, not out. The insurance company we use have paid for this kind of damages, as that's the reason why someone buys insurance.
Apologies, but we cannot accept these damages as our responsibility.
Thank you,