Let us tell you the first secret … you are already doing it! In fact, it’s more difficult not to do it. Each of us has everyday encounters where we want to find out something extra from someone who knows more. ‘What’s the best way of getting a train into London?’ ‘If I’m thinking of going to Disney World in April, what is the best option?’ I’m going to get a new kitchen fitted? What are the things I need to know about? What have I forgotten?