Each of these elements of customer satisfaction can be linked to specific systems in your company. For example, to deliver defect-free products or services, you need reliable quality measurement systems. Reliable scheduling systems are required to deliver products on schedule. Finally, good accounting and management systems are needed to deliver products or services at the lowest costs.
With Six Sigma, you’ll identify the business states you need to improve, then work on the underlying business systems that will lead to that improvement.