Dear Oxana S,
Thank you for being our guest at Red Planet Patong, Phuket and sharing your feedback on TripAdvisor.
Please accept our sincere apologies for the inconvenience case to yours expectation and learn you had an unpleasant experience regarding the hotel limited service, in-room facilities and local electric power shortage.
At our Red Planet Hotels, we sell ourselves as a value hotel brand in Asia. Our hotels provide a high quality, comfortable stay in desirable locations at attractive prices and offering an all-inclusive rate for every room, every night. There are no hidden costs in our rates or the amenities we provide.
However, your comment it has been well acknowledged and we will discuss with the management team as we look to continue making improvements. Thank you for your feedback and should you need any further assistance, please do not hesitate to write to us at Sakdiphat@redplanethotels.com