Staff who may have been wary of an
ongoing internal audit can now see the
benefits of ISO 9001. Issues raised within
the organisation are now identified,
reported and resolved more quickly.
The management system and newly
implemented intranet system have led
to an increased sense of unity across the
organisation’s numerous sites.
The intranet provides a portal for improved
access to information and system
documentation. It has proved to be one of
the most popular outcomes of establishing
the QMS.
Capability has also seen significant gains
from the introduction of the internal audit
process, a key ingredient of the ISO 9001
system. It is staffed by trained employees
and has resulted in the development of
staff and services. The audit reporting
identifies good practice which can be shared
throughout the organisation.
Following certification Capability intends to
simplify and improve the documentation,
training and awareness across all areas of
the organisation. ISO 9001 was the catalyst
and the adoption of the formal QMS
provides the basis of recording the results in
order that continual improvements can
be made