i was a very frequent guest at this hotel a few years ago so it was interesting to go back. i was somewhat disappointed. the most obvious thing was the lack of staff which results in poor service & staff being put under too much stress. this is particularly so in the restaurants.
i was also deeply disappointed, having booked a non smoking room to have to move because the first room allocated reeked of cigarette smoke. having said that the staff were pleasant & did their best.