Transfer of patient health information
Where the practice produces a summary for transfer to another practice, the practice should keep a copy of the summary in the patient’s health record. It is recommended that only a copy of the patient health information be transferred and that the practice retain the original health information.
Errors in clinical handover
When errors in clinical handover occur, every member of the practice team is encouraged to report them using de-identified data, so the event can be analysed and processes introduced to reduce the risk of a recurrence and harm occurring to other patients (see Criterion 3.1.2 Clinical risk management systems). It is important that the practice nurture a culture of just and open communication to support the resolution of errors in clinical handover.