Industry consumers are divided into two sections: needy and convenience consumers. Needy consumers are particular and choosy; they have a specific title or genre they are looking for, (often making up niche market consumers), and they desire a rich viewing experience. This means they want to sit in comfort, watch on a television screen (the bigger the better) with full surround-sound audio, which currently makes them more likely to consume hardcopy media. They are willing to wait a few days to acquire their title, as long as it meets their expectations. These consumers also have a low propensity to substitute, because they are committed to video entertainment, and possibly a higher propensity to purchase video. They are also more likely to be older, and because they view and access rentals through more traditional channels, they invest more time and energy in their choices. They will subscribe to mail-delivery services such as Blockbuster Online or Netflix and find new releases at brick and mortar locations nearby.