This change in the public administrator’s role has profound implications for the types of challenges and responsibilities faced by public servants. First, public administrators must know and manage more than the requirements
and resources of their programs. This sort of narrow view
is not very helpful to a citizen whose world is not conveniently divided up by programmatic departments and offices. The problems that citizens face are often, if not usually, multifaceted, fluid, and dynamic—they do not easily
fall within the confines of a particular office or a narrow
job description of an individual. To serve citizens, public
administrators not only must know and manage their own
agency’s resources, they must also be aware of and connected to other sources of support and assistance, engaging citizens and the community in the process.
This change in the public administrator’s role has profound implications for the types of challenges and responsibilities faced by public servants. First, public administrators must know and manage more than the requirementsand resources of their programs. This sort of narrow viewis not very helpful to a citizen whose world is not conveniently divided up by programmatic departments and offices. The problems that citizens face are often, if not usually, multifaceted, fluid, and dynamic—they do not easilyfall within the confines of a particular office or a narrowjob description of an individual. To serve citizens, publicadministrators not only must know and manage their ownagency’s resources, they must also be aware of and connected to other sources of support and assistance, engaging citizens and the community in the process.
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