To Gabbert, quality relationships were just as important as quality home furnishings This belief shape Room & Board into a business focused helped on creating long-lasting relationships with customers, vendors, and employees, who were all fully integrated into the model of selling quality furnishings. At Room & Board, quality was also about providing value. That value was inherent in the firm's products, which lasted and whose style and design were timeless-furniture that customers could count on enjoying for many years But Room & Board went further by believing that a customer's home should be a place where he or she can create a meaningful environment. This was made possible by offering customers a multitude of special-order products, ranging from fabric choices on throw pillows to customer-designed solid-wood storage pieces.