Hi,
This is not product failure.This is not covered by the warranty.
Please see warranty statement.
http://th.buffalo-asia.com/support/warranty/
BTW, Please confirm specific Model name and serial number.
LS-X1.0TL(1TB)
LS-X2.0TL(2TB)
LS-X3.0TL(3TB)
LS-XL/E
Which one?
If the customer use *LS-XL/E (Enclosure model)*, we will suggest one option.
Please confirm the exact model name and serial number.
Regards,