To: Collections Manager
From: Collections Team Lead - Personal Loans
Subject: Collector Productivity Report – Personal Loans
Our collector wages are, on average, $3,000 USD per collector per month. Our average accounts per collector are as shown in the following table:
Delinquency 1-30 31-60 61-90 91-120
Accounts per collector 600 400 300 200
In order to forecast the number of collectors and workstations needed in the coming months, first derive your forecast the account volumes by delinquency bucket. You’ll recall how to do this from your recent training course:
Using your account forecast for any particular month, you can calculate the number of collectors needed:
Delinquency
Bucket Account Forecast Accounts per Collector Collectors Needed
1-30 5,000 600 10
31-60 2,000 400 5
61-90 1,500 300 5
91-120 1,000 200 5
Total Collectors Needed 25