Psychological Factors
Motivation
A motive is a need that is sufficiently pressing to direct the person to seek satisfaction
Motivation research refers to qualitative research designed to probe consumers’ hidden, subconscious motivations
Maslow’s
Hierarchy of Needs
Perception is the process by which people select, organize, and interpret information to form a meaningful picture of the world from three perceptual processes
Selective attention
Selective distortion
Selective retention
Selective attention is the tendency for people to screen out most of the information to which they are exposed
Selective distortion is the tendency for people to interpret information in a way that will support what they already believe
Selective retention is the tendency to remember good points made about a brand they favor and forget good points about competing brands
Learning is the change in an individual’s behavior arising from experience and occurs through interplay of:
Drives
Stimuli
Cues
Responses
Reinforcement
Psychological Factors
Beliefs and Attitudes
Belief is a descriptive thought that a person has about something based on:
Knowledge
Opinion
Faith