Customer Relationship Management (CRM), Supply Chain Management (SCM),Business Risk Management (BRM),
Business Intelligence (BI) and other business practices have 2allowed organizations to make significant progress in understanding and managing corporate data and relationships. Previous research on corporations has mainly focused on organizational knowledge management (Becerra-Fernandez and Sabherwal, 2001; Gold et al, 2001). However,
because of the complexity and the rapid speed of change in today’s business environment, better knowledge of CHH is needed.