Measure the performance of the processes is an ongoing challenge for companies
from all sectors. Research regarding performance measurement is recent and
provided frameworks that provide guidelines for managers in implementing
performance measurement. Usually, the difficulties are first concentrated in defining
the metrics and second in using the information provided by them for improvement.
Nevertheless, the use of performance measurement systems proves to be crucial in
order to face the current market competition. The use of standardized metrics to assess the performance of suppliers and provide feedback for them is a powerful
approach for supply chain management improvement. Such approach refers to the
traditional view of PDCA cycle (Plan, Do, Check, Action), in which “Check” is
totally related to performance measurement and give directions to correct the course
of action.