The purpose of the Strategic user relationship management process is to define and control the
consistency, cohesion and communication between the information provisioning function and the
users organization. Developments affecting the form in which the users organization is managed, are
monitored and translated into an appropriate breakdown of responsibility for the management of the
information provisioning. In addition, the communication channels between the users and BIMorganizations
are shaped by the process of manage user organization relations. The formal structure
of the users organization and the latter’s decision-making powers – be they formal or not – represent
important aspects to which attention is devoted. The structure of business information management
and the decision-making powers affecting it will need to be brought into line with this.