We’re writing to you about reservation 561401513 for YING SHI, check-in date 2015-11-24.
YING SHI is unhappy and has reached out to us regarding the following issue. Here’s a quick summary:
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Guest said the room did not meet expectation, the environment is disappointed. Guest already cancellation the reservation, but she will only stay one night, ask hotel to refund the second nights(2400 THB) and the deposit(500 THB).
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Here at Booking.com we see customer complaints as opportunities to convert dissatisfied customers into happy and loyal guests, and that’s why we’d like to ask you to propose a solution to the guest’s concerns within the next 24 hours.
If we can provide any additional assistance in this matter, please feel free to contact us.
We look forward to receiving your reply within the next 24 hours.