Dear Maneenut Srikong,
Greetings from agoda.com!
With reference to your booking ID 72984213 as detailed below:
Hotel: Venue Hotel
Room Type: Standard Double Room
City/Country: Singapore/Singapore
Arrival: July 8, 2015
Departure: July 14, 2015
Kindly be informed that as checked in our system, you have cancelled this booking through Agoda.com self-service function on Jul5.
As stated on your confirmation email and on our website hotel page upon placing booking, the hotel policy stated if cancel or amend booking 3 days prior to check-in date, hotel will charge full charges as penalty.
Thus, the cancellation of this booking result in full charge by hotel and no refund is given.
Our Customer Care is available around the clock so please do not hesitate to contact us, should you have any further inquiries.
Regards,
Agoda Customer Support Team
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