I'm fine to offset the insurance payment from the rental paid by the tenant. Please provide me with the supporting document for this insurance payment billing and what is this insurance for? Is it yearly or monthly?
Can you please ensure this is communicated to the tenant that he has to deposit the monthly rental on time to my account instead of your company account. It appears that your leasing team is not very efficient and caused this miscommunication and also cause you more work to check. I hope the rental will not be paid late next month and will be to my account.