Dear Ying the package was fine when we delivered it to the airline
All I can assume is that this was damaged in transit.
What I can advise is that If a package is given to us in a poor condition neither the trucking company or the us would not accept it.
As regards to this particular consignment,we have a clean signature for this freight when we delivered it to the airline.
But im sorry the hauliers do take photos.
The only time a photo is taken is if the cargo arrives at my warehouse and we can see that the freight is damaged then we take photos and
Advise our clients accordingly.
Im sorry this shipment had been damaged but it most certainly not done in our care.
Guy