Before this initiative, Ben sensed most people didn’t believe it was worth it to speak up or make suggestions. Valuable observations were lost because they were dismissed as unimportant and swept aside. Ben wanted to turn that around; he wanted everyone to develop 15) the habit of bringing ideas forward. As a result of Ben’s leadership, managers started voluntarily having conversations, too. They saw the positive impact and they wanted to be part of it. Pretty soon, individuals, teams, and departments were challenging themselves to come up with new ways to improve, and the excitement was palpable.nsibility for holding him accountable. Word went
10) around the organization that the owner really listened, and what people said mattered. They became eager to talk with him, to step forward with ideas.