We will arrange for the file to be opened, but we will put a stop on this client and lock it to Bangkok office only. That means that we will need to revisit these KYC procedures should this client ask us to do any other work or a lawyer from any other office attempts to bill time to this client or matter.
I suggest in addition to sending them the invoice, we also make a final request for the outstanding documents. We were able to trace the ownership of this client most of the way (half is ultimately owned by a holding company listed in Turkey, the other half ultimately owned by a holding company in Delaware, USA), but it would be helpful if we could obtain the final remaining documents.