For example, question/statement 1 was focused on whether the
system was easy to use (i.e. easy to generate a query) when applied
to receive data, while questions 2 and 3 were about how useful the
system enabled the user to receive data (i.e., prompt receipt of
correct data requested in the query). Question/statement 5 was
specifically worded as follows. ‘The way that data is captured fits in
with the current business processes and requirements of the
organisation’. Question/statement 12 was specifically worded as ‘I
was trained to stored information in the database’; statement
number 20 was e ‘using the system improves the productivity
because I can search for data much quicker compared to a manual
system’; statement number 23 was e ‘I can create my own reports
in the CMMS to display the information I want to see’; and state-
ment number 27 was e ‘It is easier for me to find the information
from other systems in the CMMS than in the other systems
themselves’.
depicted in Fig. 3. The majority of the questions were close-ended
statements using the Likert five-point scale, where a value of 1
means that the respondent strongly agrees with a positive state-
ment, and a value of 5 means that the respondent strongly dis-
agrees with the positive statement. The user perception questions
were derived using the matrix also shown in Fig. 3.