I am writing to you to file a complaint about the service that I was treated to in your shop yesterday, I went to Hermes shop at Paragon in Bangkok, Thailand in order to cut watchstrap. I recently bought my watch from Narita airport, I have already checked with sale person that Hermes shop in Thailand could provide the service. However, I was really disappointed when Thai customer service at Hermes shop aggressively and impolitely refused to provide the service. Even though I suggested her to check internally, she still resisted not to serve any service. Then I show her the box set and certificate. Afterwards, she had just realized that service was available at the shop.
I have not surprised that all Hermes customers prefer to buy the products internationally instead of locally after I have received this kind service from the shop at Paragon.