KM System Quality is still a significant determinant of Knowledge Use (via User
Satisfaction; H5 and H7). As suggested by Markus [58], knowledge use may depend
on how remote and dissimilar knowledge users are from knowledge “generators.”
Users from different functional areas or with differences in terms of breadth and depth
of knowledge may face difficulty in defining search terms (when using a KMS) while
using even “carefully packaged knowledge,”